Paying Your Bill
We realize that many people in our community are without health insurance. Yet accidents and illnesses are a part of life. That's why we make financial assistance available to those who qualify. We want to work with you and help you meet your financial responsibilities. Here is some information about the assistance we provide.
Charity Care Policy
At High Point Regional Health System we use the Federal Poverty Guidelines to guide our charity policy. If your total family income is within 200 percent (two times) the baseline poverty amount, you pay nothing. Your entire bill will be written off to charity. Proof of income and assets is required.
At High Point Regional, we have partnered with Mosaic Finance Solutions to offer you financing options. We can help you focus on your medical recovery and not worry about your financial recovery.
Partial Charity Discounts
A sliding scale from 210 percent up to 400 percent of Federal Poverty Guidelines is used to calculate a percentage charity write off. In other words, a family making four times the Federal Poverty Guidelines may be eligible for a 10 percent charity discount. Proof of income and assets is required.
Prompt Pay Discounts For The Uninsured
Patients without health insurance who are not eligible for charity are eligible for a 40 percent prompt pay discount. To receive this discount your bill must be paid in full within 30 days from the date of the first statement. Patients who have health insurance are not eligible for this discount, but may be eligible for a charity discount if income qualified.
At High Point Regional we employ specially trained staff to assist you with your bills. We can also help determine eligibility for charity programs or other ways to finance your hospital bill at low rates of interest.
Medicaid Eligibility Screening Service
We make every effort to assist patients who may be qualified for Medicaid to apply for this type of government assistance. Many patients qualify but do not know they meet the guidelines. Eligibility is always determined by the state agency, but we will screen you for eligibility and refer you to the proper authorities to make an application.
For questions about your hospital bill, you may call our automated billing system 24 hours a day, 7 days a week at (336) 878-6003.
Through this system you can obtain balance information, learn what insurance the hospital has on file for you, or request a copy of an itemized bill.
If your question cannot be answered by our automated system, we have Customer Service Representatives on duty Monday - Friday, 8:00 a.m. to 5:00 p.m
High Point Regional Health System • 601 North Elm St • High Point, NC 27262