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Service Philosophy
One of the things that we're most proud
of at High Point Regional Health System is the level of service
we provide to our patients, our patients' families, our medical
staff and our co-workers. In fact, we're so committed to superior
service that we've wrapped the entire culture of our organization
around a simple set of values and standards.
Our highest priorities are compassion for our patients,
teamwork among our employees and cost-effective care for the
community. These are the three fundamental values, which
drive each decision we make and each action we take. They
are more than words on your screen. They are who we are.
To ensure these values are embodied each day at High Point
Regional we have also developed four standards of employment
which provide key areas of focus for our employees.
• Attitude
Be approachable and pleasant. Treat
everyone with dignity, respect and compassion. Maintain a
professional appearance. Be a team player.
• Communication
Introduce yourself to patients
& visitors and offer your assistance. Respect patient
privacy. Use communication tools at work in a timely, courteous
and professional manner.
• Responsiveness to needs
Anticipate needs, exceed
expectations. Take time to listen and try to understand. Be
prompt in acknowledging and responding to requests.
• Sense of ownership
Take pride in HPRHS. Provide
a safe environment. Be a cost-effective team player. Find
opportunities to let people know about the exceptional health
care provided by HPRHS. Thanks our patients for choosing us
as their health care provider.
This service culture is part of an internal program that we
call Target Excellence. The Target Excellence philosophy was
developed and implemented by our employees and is one of the
primary reasons that we are an employer of choice in our region. |
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