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HPRHS Receives Level 3 Advancement Award from North Carolina Awards for Excellence


Raleigh, NC (December 5, 2007) — High Point Regional Health System was awarded the Level 3 Advancement Award by the North Carolina Awards for Excellence (NCAfE). The Advancement Award is given to organizations that have demonstrated their ability to build sound processes, which are attributed to a systematic approach producing effective results.

“We’re thrilled to be recognized at such a prestigious level,” said Jeffrey Miller, President of High Point Regional Health System. “I’m most excited for our community, as this award demonstrates that its local Health System is making great progress in the effort to become a world-class healthcare provider. And we will not stop here. We will continue to improve every day.”

The NCAfE process provides assessments of organizations based on the Malcolm Baldrige Criteria for Performance Excellence. Trained examiners evaluate and score criteria responses and provide feedback to participants.

Driven by the Mission: To provide exceptional health services to the people of our region; Vision: to be the best; and Values: teamwork, compassion and cost-effective care, High Point Regional reflects the Baldrige Core Values. High Point Regional uses a Total Care Leadership Model, with the patient at the center. This world-class strategy reflects the core value of patient-focused excellence having both current and future components of understanding patient desires and anticipating future patient desires and health care market offerings.

“High Point Regional Health System is an outstanding example of creating an environment that encourages innovation. This strategy led to developing a culture of compassion that motivates and recruits others to the organization.” said NCAfE Program Director Wayne Tindle. “The organization exhibits a “World Class” leadership system that results in exemplary patient-focused care and workforce engagement.”

The North Carolina Awards for Excellence (NCAfE) process is a cooperative industry, academic, and government initiative to improve organizational competitiveness and to provide recognition for performance excellence. Examiners are trained to evaluate, comment upon, and score each participant's criteria response and prepare feedback reports for participants. The program was initially formed in 1989 as a foundation through an executive order of the governor. It was transferred to the Industrial Extension Service (IES) at North Carolina State University in 2001.

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